Designing systems with privacy in mind

Due to a malfunction a journalist got banned from using her work tool Google Docs. Reporting about wildlife crime, an automated process flagged her content as malicious and locked her out due to violation of the Terms of Service. This happened automatically without human intervention. The system performs analysis in real time of everything we write in our online documents – including this one, ironically (I usually write my drafts in Google Docs). This real-time inspection of my text in Google Docs cannot be turned off because it’s considered a core feature.

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